@import url("https://fonts.googleapis.com/css2?family=Sora:wght@700;800&family=Plus+Jakarta+Sans:wght@400;600&family=JetBrains+Mono:wght@500&display=swap");

:root {
  --green: #0BB453;
  --navy: #1E2B5E;
  --text: #334455;
  --muted: #5B6B80;
  --hairline: #E2E8F0;
  --wash: #F5F6FA;
  --white: #FFFFFF;
  --escalate: #C0392B;
  --escalate-hover: #A93226;
  --error: #B42318;
  --focus: #1E2B5E;
  --shadow: 0 1px 2px rgba(30, 43, 94, .06), 0 8px 24px rgba(30, 43, 94, .08);
  --font-display: "Sora", "Segoe UI", Arial, sans-serif;
  --font-body: "Plus Jakarta Sans", "Segoe UI", Arial, sans-serif;
  --font-mono: "JetBrains Mono", Consolas, monospace;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  background: var(--wash);
  color: var(--text);
  font: 400 16px/1.6 var(--font-body);
}

.skip {
  position: absolute; left: 16px; top: -48px;
  background: var(--navy); color: var(--white);
  padding: 8px 12px; border-radius: 8px; z-index: 1;
}
.skip:focus { top: 16px; }

header { padding: 32px 16px 0; text-align: center; }
header img { width: 200px; height: auto; }

main {
  max-width: 560px;
  margin: 24px auto 48px;
  padding: 0 16px;
}

.card {
  background: var(--white);
  border: 1px solid var(--hairline);
  border-top: 4px solid var(--green);
  border-radius: 16px;
  box-shadow: var(--shadow);
  padding: 32px 28px;
}

.eyebrow {
  margin: 0 0 8px;
  font: 500 12px/1.4 var(--font-mono);
  letter-spacing: .12em;
  text-transform: uppercase;
  color: var(--muted);
}

h1 {
  margin: 0 0 12px;
  font: 700 26px/1.25 var(--font-display);
  letter-spacing: -.02em;
  color: var(--navy);
}

p { margin: 0 0 16px; }

.ticket { font-family: var(--font-mono); font-weight: 500; }
h1 .ticket { display: block; font-size: 22px; }

label {
  display: block;
  margin: 20px 0 4px;
  font-weight: 600;
  color: var(--navy);
}

.hint { margin: 0 0 6px; font-size: 14px; color: var(--muted); }

input[type="email"], textarea {
  width: 100%;
  padding: 10px 12px;
  border: 1px solid #94A3B8;
  border-radius: 8px;
  background: var(--white);
  color: var(--text);
  font: inherit;
}
textarea { min-height: 140px; resize: vertical; }

input:focus-visible, textarea:focus-visible, button:focus-visible, a:focus-visible {
  outline: 3px solid var(--focus);
  outline-offset: 2px;
}

input[aria-invalid="true"], textarea[aria-invalid="true"] { border-color: var(--error); }

.field-error { margin: 6px 0 0; font-size: 14px; color: var(--error); }
.field-error:empty { display: none; }

button {
  margin-top: 24px;
  padding: 12px 28px;
  border: 0;
  border-radius: 8px;
  background: var(--escalate);
  color: var(--white);
  font: 700 15px/1.2 var(--font-display);
  cursor: pointer;
  transition: background-color 140ms ease-out, transform 140ms ease-out;
}
button:hover { background: var(--escalate-hover); }
button:active { transform: scale(.97); }
button[disabled] { opacity: .7; cursor: wait; }

.notice {
  padding: 14px 16px;
  border-left: 4px solid var(--escalate);
  background: #FDF2F1;
  border-radius: 8px;
}

footer {
  padding: 0 16px 32px;
  text-align: center;
  font-size: 14px;
  color: var(--muted);
}

[hidden] { display: none !important; }

@media (prefers-reduced-motion: reduce) {
  * { transition: none !important; }
}